Privacy Policy

Information We Collect

We collect only the information we need to run your account, confirm that you are an adult, process your money, and keep the platform safe. Some of it you give us directly when you sign up or verify your identity; some is recorded automatically as you use the website or app. The four groups below cover everything we hold.

• Account details. Your name, mobile number, email address, date of birth and the password you set when you register an Alphabook247 account.
• KYC records. Your PAN, Aadhaar or another government-issued ID, a proof of address, and a selfie used to confirm that you are 18 or older before you can deposit or withdraw.
• Payment information. Your UPI ID, the bank or wallet reference tied to a transaction, and a record of each deposit and withdrawal you make.
• Device and usage data. Your IP address, device model, app or browser version, the pages and games you open, the bets you place, and your login times.

How We Use Your Information

Everything we collect is put to a specific, stated purpose. We do not gather data for its own sake, and we do not use your information in ways that have nothing to do with running your account. In practice, we use your information to:

• Confirm identity and age. We check that you are a real person aged 18 or over before your account can be funded or used to bet.
• Run KYC and anti-fraud checks. We match your documents, watch for duplicate or fake accounts, and flag activity that does not add up.
• Process deposits and withdrawals. We move money to and from your account through UPI and other approved methods and keep a record of each transaction.
• Settle bets and pay winnings. We record the bets you place, calculate the result, and credit any winnings to your balance.
• Send account notices. We contact you about deposits, withdrawals, security alerts, changes to your account, and important updates to our terms.
• Answer support requests. We use your details to help you when you write to us, in Hindi or English.
• Meet legal duties. We use your data to satisfy Indian tax, reporting and anti-money-laundering obligations.
• Fix technical issues. We use device and usage data to find bugs, keep the app stable, and improve how the platform works.

Payment Data

Your money moves through licensed third-party payment processors and UPI apps such as PhonePe, Google Pay and Paytm. These providers handle the sensitive parts of a transaction on their own secure systems. We never see or store your full card number, your UPI PIN, or your net-banking password, and we never ask you to share them with us or our staff.

What we do keep is the record we need to confirm and settle a payment: the amount, the date, the method used, and a reference number returned by the processor. That is enough for us to match a deposit to your account, pay out a withdrawal, and answer any query about a transaction, without holding the credentials that could be used to move your money elsewhere.

Cookies and Tracking

We use a small number of cookies and similar technologies. Essential cookies keep you logged in, remember your session, and let the core features of the site work; without them the platform cannot function properly. Analytics cookies help us see which games are popular and where players run into problems, so we can improve the app.

You can block or delete cookies through your browser or device settings, but if you turn off essential cookies some features, including staying logged in, may stop working. We respect your choice to decline non-essential cookies, and we do not use cookies to build advertising profiles or track you across other websites.

Data Sharing and Third Parties

We do not sell your data. We share personal information only with the partners who help us run the service, and only the details each one needs to do its job. We share information with:

• Payment processors and UPI apps. To move deposits and withdrawals to and from your account.
• KYC and identity-verification partners. To confirm your documents and your age.
• Game studios. The providers who run the live tables and slots you play receive the data needed to deliver those games.
• Fraud-prevention services. To spot fake accounts, stolen payment details, and suspicious betting patterns.
• Tax authorities, regulators or courts. Where Indian law requires us to disclose information, we comply with a valid request.

Data Security

We take practical steps to keep your information safe. Every page is served over SSL, so data sent between your device and us is encrypted. We keep account systems separate from public-facing ones, hash passwords rather than storing them in plain text, and limit staff access to personal data to the people who genuinely need it. We also monitor for unusual logins and payment activity so we can act quickly if something looks wrong.

Security is a shared responsibility. Please keep your password private, never share your login or OTP with anyone, and use biometric login on the app where your device supports it. If you think someone has gained access to your account, contact us straight away so we can help secure it.

Data Retention

We keep your personal information for as long as your account is open and you are using the service. After you close an account, we hold on to the records that Indian tax and anti-money-laundering rules require us to keep, for the period the law sets. This is why some data, such as transaction history, cannot be deleted immediately on request.

Once the required retention period has passed and there is no longer a legal reason to keep your information, we delete it or anonymise it so it can no longer be linked back to you.

Your Rights

You have clear rights over the personal information we hold about you. You can ask us for a copy of your data, ask us to correct anything that is wrong, and ask us to delete your data where no legal retention rule requires us to keep it. You can opt out of marketing messages at any time, and you can withdraw a consent you gave earlier. We aim to respond to a valid request within 30 days.

Children's Privacy

Alphabook247 is strictly for adults aged 18 and over. Our KYC checks include an age check using your government ID and selfie, and we do not knowingly open accounts for anyone under 18. If we find that an account belongs to a minor, we close it and delete the associated personal data, apart from the limited records we are legally required to retain. If you believe a minor has registered with us, please contact us so we can act.

Changes and Contact

We may update this policy from time to time, for example when the law changes or we adjust how the service works. The date at the top of this page always shows the current version, so please check back if you want to stay informed. Continuing to use Alphabook247 after an update means you accept the revised policy.

If you have any question about this policy or about how we handle your data, contact us at support@alphabook247.live and our team will help you in Hindi or English.